Return & Refund Policy

Learn how returns, refunds, replacements, and damaged items are handled at Epoxy Vibe.

Return Eligibility

We want you to be happy with your purchase. If you receive a standard (non-custom) product that is damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

Custom & Personalized Products

Because each personalized item is made specifically for you, custom orders cannot be returned or refunded unless they arrive damaged, defective, or there has been an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include:

* Your order number
* Photos of the product
* Photos of the packaging

We will review the issue and arrange a replacement or refund where appropriate.

Return Conditions

To qualify for a return, the item must:

* Be unused and in its original condition.
* Be returned in the original packaging whenever possible.
* Be approved by our customer support before being shipped back.

Refund Process

Once your returned item has been inspected and approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, shipping damage, or an error made by Epoxy Vibe.

Need Help?

If you have any questions about returns or refunds, please contact us through our Contact page or WhatsApp. We’re always happy to help.